Privacy Policy

Privacy Policy for Kaleo Casino

We at Kaleo Casino value your trust and are committed to protecting the personal data we collect from you during use of our platform.

What Personal Information May Be Collected?

When you register an account with us, we may ask for information such as:

Your name
Email address
Country of residence (for age verification purposes)
Date of birth

We also collect device and browser information to ensure compatibility and provide a better user experience.

Account Registration Information

During registration, we require you to create a username and password. For your security, it is essential that you choose a strong and unique password, and keep it confidential at all times. Please do not share your account credentials with anyone.

Device and Browser Information

We collect information about the device and browser you use to access our platform, including:

Operating System
Browser type and version
Screen resolution
Device model

This data helps us improve compatibility, resolve technical issues, and enhance overall user experience.

Usage Analytics and Behavioural Data

As you interact with our platform, we may collect usage analytics and behavioural data to understand how users like yourself engage with our content. This information is used solely for internal purposes, such as improving the quality of our services and tailoring recommendations.

Cookies and Tracking Technologies

Our platform uses cookies and tracking technologies to:

Authenticate your login
Remember your preferences (e.g., language, timezone)
Analyse usage patterns and improve user experience

We do not use cookies or tracking technologies for targeted advertising. If you prefer to disable these features, please refer to our Cookie Policy below.

Communication Preferences

You can control how we communicate with you by updating your preferences in your account settings:

Email frequency (e.g., promotional emails, updates on new content)
Push notifications
SMS or text messages

We respect your wishes regarding communication and will never contact you without explicit consent.

Data Storage and Retention

Your personal data is stored securely and retained for as long as necessary to provide our services. We regularly review and purge data to ensure that it remains accurate, up-to-date, and compliant with applicable laws.

Security and Account Protection

We take the security of your account seriously:

Regular software updates
Secure server hosting
Multi-factor authentication (for advanced users)
Password hashing and storage (to prevent unauthorized access)

Your data is encrypted both in transit (using SSL/TLS) and at rest (with enterprise-grade encryption solutions).

Account Access and Password Protection

To maintain account security, we recommend:

Using a strong password
Enabling two-factor authentication (2FA)
Regularly reviewing login history for suspicious activity

If you suspect unauthorized access or notice unusual account behaviour, please contact us immediately.

User Rights Regarding Personal Data

You have the right to request correction of any inaccuracies in your personal data. You also have the right to request deletion of your account and associated data. If you would like to exercise these rights, please submit a request through our support channel.

Third-Party Services or Integrations

In certain cases, we may integrate third-party services (e.g., analytics tools) into our platform:

These partners will respect the same data protection principles outlined in this policy.
We strive for transparency regarding such integrations; however, please be aware that some connections may require additional terms.

Responsible Handling of User Information

We commit to responsible handling and storage of your personal data. Our practices are designed to maintain user trust while fulfilling regulatory requirements:

Compliance with GDPR (if applicable)
Regular review and improvement of our security posture
Industry-standard practices for secure deletion and retention of sensitive information