Terms & Conditions

Terms & Conditions

By accessing and using the services provided by Kaleo Casino (hereinafter referred to as "the Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not accept these terms, please do not use the Platform.

Acceptance of the Terms

1. By creating an account or using the services provided by the Platform, you confirm that you are at least 18 years old (or the legal age in your jurisdiction) and capable of entering into a binding agreement.
2. You agree to provide accurate and complete information during registration, including proof of identity and address.

Eligibility Requirements

3. The Platform is restricted for use by residents of certain countries or territories, as listed on our website. It is your responsibility to ensure that you are not accessing the services from a restricted territory.
4. If we reasonably believe that you are accessing the services in contravention of these restrictions, we reserve the right to restrict or terminate your account.

Minimum Age Requirements

5. You must be at least 18 years old (or the legal age in your jurisdiction) to use the Platform's services.

Geographic Restrictions

6. The Platform is not available for residents of certain countries or territories due to regulatory restrictions.
7. If you attempt to access the services from a restricted territory, we will restrict or terminate your account.

Account Registration Rules

8. Each user may only have one active account.
9. You must provide accurate and complete information during registration, including proof of identity and address.
10. We reserve the right to suspend or terminate any account that breaches these rules.

One-Account-Per-User Policies

11. If you attempt to create multiple accounts in breach of our one-account-per-user policy, we may restrict or terminate all affected accounts.

Identity Verification and KYC

12. To comply with anti-money laundering regulations, you must complete identity verification checks before making withdrawals from your account.
13. We reserve the right to request additional information or documents at any time to verify your identity.

Account Accuracy Obligations

14. You agree to maintain accurate and up-to-date information in your account profile, including your name, address, email address, and date of birth.
15. Failure to comply with these obligations may result in suspension or termination of your account.

Account Security Responsibilities

16. You are responsible for maintaining the confidentiality of your login credentials, including your username and password.
17. We recommend that you use a strong and unique password for each online service you use.

Login Credentials and Password Protection

18. You must not share your login credentials with anyone else or allow unauthorized access to your account.
19. If you believe someone has accessed your account without permission, please contact our customer support team immediately.

Restricted Behaviour and Prohibited Activities

20. We reserve the right to restrict or terminate any account that engages in prohibited activities, including but not limited to:
    • Money laundering
    • Identity theft
    • Fraudulent transactions
    • Spamming or harassment

Multi-Accounting and Fraud Prevention

21. If we reasonably believe that you are engaging in multi-accounting or fraudulent activity, we reserve the right to restrict or terminate all affected accounts.
22. We may use various tools to monitor and prevent fraud, including but not limited to IP address tracking.

Bonus and Promotion Rules

23. All bonuses and promotions offered by us are subject to these Terms & Conditions, as well as any additional terms applicable to specific offers.
24. You agree that you will comply with all applicable bonus rules, including wagering requirements and maximum win limits.

Wagering and Gameplay Conditions

25. All games on the Platform are governed by separate Terms of Use and may have their own unique rules and regulations.
26. We reserve the right to modify or terminate any game at any time without prior notice.

Bonus Abuse Prevention

27. If we reasonably believe that you are attempting to abuse our bonuses, including but not limited to:
    • Bonus hunting
    • Wagering manipulation
    • Account sharing

we may restrict or terminate your account.

Deposits and Withdrawals (Supported by Source Material)

28. The minimum deposit is £20.
29. We reserve the right to set withdrawal limits at our discretion, including but not limited to a maximum withdrawal amount of £5,000 per day and £25,000 per month.

Verification before Withdrawals

30. To comply with anti-money laundering regulations, you must complete identity verification checks before making withdrawals from your account.
31. We reserve the right to request additional information or documents at any time to verify your identity.

Processing and Review Procedures

32. All deposits and withdrawals are subject to processing times and review procedures as specified on our website.
33. In exceptional circumstances, we may need to contact you for further clarification before processing a payment request.

Responsible Gambling Expectations

34. We encourage all users to gamble responsibly and within their means.
35. If you believe that your gaming has become excessive or problematic, please contact our customer support team for assistance.

Self-Exclusion and Account Restrictions

36. You may self-exclude from the Platform by contacting our customer support team.
37. Self-excluded accounts will not be able to access the Platform's services during the term of their exclusion.

Game Fairness and RNG Systems

38. All games on the Platform are governed by separate Terms of Use and may have their own unique rules and regulations.
39. We use random number generators (RNGs) to ensure that all outcomes in our games are fair and unpredictable.

Technical Interruptions or Voided Gameplay

40. In exceptional circumstances, including but not limited to technical malfunctions, we reserve the right to cancel any bets or void gameplay at any time without prior notice.
41. You agree that we will make reasonable efforts to restore access to our services as soon as possible after a technical interruption.

Suspension or Closure of Accounts

42. We may suspend or close your account for reasons including but not limited to:

    • Non-compliance with these Terms & Conditions
    • Failure to provide accurate and complete information during registration
    • Attempting to access the services from a restricted territory

43. If we close an account, you will have no further entitlements or claims against us.

Intellectual Property and Platform Ownership

44. The intellectual property rights in all content on our website are owned by Kaleo Casino.
45. You agree not to use any content without permission.

Limitation of Liability

46. We disclaim liability for any damage, loss, costs, or expenses incurred directly or indirectly as a result of your use of the Platform's services.
47. Our total aggregate liability arising out of these Terms & Conditions will be limited to the amounts paid by you during the relevant period.

Modification of Terms

48. We reserve the right to modify these Terms & Conditions at any time without prior notice.
49. If we make significant changes, we may notify you via email or update our website with new terms.

Contact or Support Guidance

50. If you have any questions about these Terms & Conditions, please contact our customer support team for assistance.

By continuing to use the Platform's services after reading and agreeing to these Terms & Conditions, you acknowledge that you are bound by their provisions and agree to comply with them.